Facilitation ... whether in the classroom, public meeting or forum, or conflict resolution

Besides, conflict resolution is rarely about honesty or establishing truth—it is more about unifying perceptions.

— Creating the Peaceable School; A Comprehensive Program for Teaching Conflict Resolution; p 174

Peer mediation works well to resolve conflicts in schools because, through it, students gain power and freedom (independence from adult authority in dictating behavior).

— Creating the Peaceable School; A Comprehensive Program for Teaching Conflict Resolution; p 171

Change must be manifested at the local level and must be wanted—people must view change as their own and feel that it will help them achieve the future they value and desire.

— Dr Shirley McCune; A Guide to Strategic Planning for Educators; p 29

Strategic planning is a rational planning process, but it has strong psychological effects on an organization and the people involved in the process.

— Dr Shirley McCune; A Guide to Strategic Planning for Educators; p 32

Transformation is the process of shifting our basic assumptions and reorganizing our views of the world, our goals, and our behaviors.

— Dr Shirley McCune; A Guide to Strategic Planning for Educators; p 32

If time is taken to involve affected and interested parties (stakeholders), the plan will become their plan, implementation will be accelerated, and the potential for future conflict and disagreement will be reduced.

— Dr Shirley McCune; A Guide to Strategic Planning for Educators; p 37

Information about their perceptions and expectations must be gathered carefully.  It should be collected after stakeholders have had some opportunity to understand the larger societal changes and the options open to schools.

— Dr Shirley McCune; A Guide to Strategic Planning for Educators; p 45

Providing people with data before asking for their opinions and ideas about what schools should do leads to different responses and outcomes.

— Dr Shirley McCune; A Guide to Strategic Planning for Educators; p 59

She knows just how to facilitate so that everyone thinks it is their idea ...

— Final Report; Schools for the 21st Century; Washington State; 1995; p 597

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